Gift Card Issuance: Everlane Jewels exclusively offers gift card issuance and does not facilitate payment reimbursements. Returns are accepted within 3 days from order delivery. To qualify for a return, the item must be in its original condition—unused, with attached tags, and in the original packaging with labels intact.
Expired Gift Cards: Expired gift cards are invalid for use, and no refunds or credits will be provided for expired card funds.
Gift Card Validity: Gift cards issued by Everlane Jewels are valid for 30 days from the date of issuance.
Return Requirements: Items must be unused, with all tags attached, and returned in their original packaging including the invoice and packaging materials. The product should be free from scratches or damage.
Quality Check: Upon receiving return items, our quality assurance team will inspect them. Failure to meet our standards will result in the product being returned to you at your expense, without reimbursement.
Product Issues: In cases of damage, incorrect item, or sizing issues, a mandatory unboxing video is required. For sizing concerns, a video post-wearing the item must be provided.
Replacement Policy: Damaged or incorrect items can be replaced with the same product only if a post-unboxing video is submitted. If the item is out of stock, it may be substituted with an Everlane Jewels gift card.
Non-Exchangeable Services: Gift wrapping services and sale items are non-exchangeable and non-returnable.
Product Information: Everlane Jewels products are offered in one standard size specified in the product descriptions on our website.
Visit our website and find the "Returns" section.
Complete the Return Request form with your Order Number, Email ID/Mobile Number, reason for return, and product selection. Attach a relevant video/photo as per the reason provided.
Your request will be reviewed within 24 working hours. If approved, the return process will begin, taking approximately 7-8 working days for your order to reach our warehouse.
A gift card will be issued via email within 24 working hours upon receipt of the returned product, subject to quality check.
We will initiate the returns 7 working days
Gift Card Usage: Everlane Jewels gift cards can be applied during checkout on our website. Select the "Pay via Gift Card" option, enter the code received via email, and the corresponding amount will be deducted from your total payable amount.
Customer Service: For assistance with gift card codes or any issues, contact our customer service team via phone at +91 74358 32582 or WhatsApp, Monday to Saturday, between 10 AM to 6 PM, or email us everlanesilver@gmail.com
Cancellation Policy: Once shipped, Everlane Jewels cannot cancel COD and pre-paid orders.
REFUND POLICY
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own end. This should be reported
within [3] days of receipt of products. In case you feel that the product received is not as
shown on the site or as per your expectations, you must bring it to the notice of our
customer service within [3] of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the
manufacturers, please refer the issue to them.
In case of any refunds approved by Everlane jewels, it will take 4 Business days for the refund processed to your account
Welcome to Everlane Jewels! Throughout this document, the terms “we”, “us”, and “our” refer to Everlane Jewels. Everlane Jewels provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you Everlane in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on a trusted platform that enables us to sell our products and services to you....
